CUSTOMER SERVICE

If you are having problems placing an order or with an order you received please contact our Online Customer Service for assistance at shop@lainarauma.com.

Please allow up to 24 hours for a response to your inquiry. Emails sent during non-office hours will be handled on our next business day.

Some items are made to order so please allow 10-14 business days from order date for the item to be shipped.

Placing an Order

After you have added an item to your cart, you will be able to view your cart prior to checkout.  Here, you may review all items in your cart, update quantities, remove items or return to the product detail page.  Once you have reviewed the items in your cart, you may either continue shopping or proceed to checkout and place your order. 

Payment Options

All prices are listed in Standard US Dollars (USD). We accept Visa and MasterCard credit card payments. We do not accept personal checks, money orders or direct bank transfers. 

Sales Tax

Applicable sales tax 9% will be added to all purchases shipping to California. 

Verification and Shipping

When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification.  This may require us to contact your directly.  When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to delivery service's records, this information does not match their records, we may have to contact you to update this information and this may delay your order. 

International Orders

We welcome and accept international orders and ship to most countries. Applicable duties that packages may incur are not included in shipping prices and an additional cost paid on delivery by the buyer.

DHL International Shipping starts at $30 for small packages, clothing and larger items will start at $50. Delivery takes between 1-2 weeks.

International orders are subject to Duties, Customs and Value Added Taxes. These charges MUST be paid upon receipt of your order. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to.

If you have any questions regarding the information above, please email shop@lainarauma.com.

RETURNS & EXCHANGES

Returns & Exchanges

All returns must be pre-approved by Laina Rauma Designs LLC and received within fourteen (14) business days of authorization of the return. Please email the Customer Service Department and speak with the Returns Agent for more information. A Return Authorization is required for all returns. REFUNDS ARE NOT ISSUED. Laina Rauma Designs LLC must receive a returned product before a store credit will be issued. There is a processing fee on returned products. The customer is responsible for shipping costs on returned products unless shipping costs are waived when the Return Authorization is approved. **Please note, each Laina Rauma piece is made to order so each piece is essentially a custom order. A refund will only be issued If you receive a damaged item or we can issue an exchange, please notify customer service immediately of any damages, after 7 days damages will be issue a store credit only. If you are having fit issues or you simply do not like the way the piece looks once received, we cannot accept it for refund, only an exchange or store credit. Please be very sure of your measurements when ordering as refunds will not be processed unless the piece arrives damaged or is absolutely unwearable. Please email shop@lainarauma.com if you have any questions or concerns.  

Items can be returned to the address below:

Laina Rauma - Returns
14515 Alondra Blvd
La Mirada, CA 90638


SHIPPING 

When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification.

All orders are processed and shipped within 1-3 business days. After an order is placed, if your order needs verification of payment, it can delay the processing of your order. This is just an estimate, and does not include weekends or holidays.

You will receive a shipping notification email that will notify you of your tracking number. Please allow 24-48 hours for the tracking to be updated. 

Shipping Rates & Delivery times

Domestic-US

Mail Class

Shipping Time

Rates

First Class

3-7 Business Days

$5 and up

Priority

2-3 Business Days

$8 and up

 

International *shipping time may vary depending on customs

Mail Class

Shipping Time

Rates

First Class International

7-20 Business Days

$12 and up

International Priority

6-10 Business Days

$35 and up

 

Tracking Your Order 

An order number will be provided to you once the order has been placed. A tracking code will be attached to this document and include the items in the order as well as the order number. This document will be provided to you within 24 hours. If you are unable to track your order, please contact shop@lainarauma.com for further assistance. 

Change or Cancel Your Order

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes. Please contact customer care at shop@lainarauma.com.

CUSTOMER SERVICE

If you are having problems placing an order or with an order you received please contact our Online Customer Service for assistance at shop@lainarauma.com.

Please allow up to 24 hours for a response to your inquiry. Emails sent during non-office hours will be handled on our next business day.

Some items are made to order so please allow 10-14 business days from order date for the item to be shipped.

Placing an Order

After you have added an item to your cart, you will be able to view your cart prior to checkout.  Here, you may review all items in your cart, update quantities, remove items or return to the product detail page.  Once you have reviewed the items in your cart, you may either continue shopping or proceed to checkout and place your order. 

Payment Options

All prices are listed in Standard US Dollars (USD). We accept Visa and MasterCard credit card payments. We do not accept personal checks, money orders or direct bank transfers. 

Sales Tax

Applicable sales tax 9% will be added to all purchases shipping to California. 

Verification and Shipping

When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification.  This may require us to contact your directly.  When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to delivery service's records, this information does not match their records, we may have to contact you to update this information and this may delay your order. 

International Orders

We welcome and accept international orders and ship to most countries. Applicable duties that packages may incur are not included in shipping prices and an additional cost paid on delivery by the buyer.

DHL International Shipping starts at $30 for small packages, clothing and larger items will start at $50. Delivery takes between 1-2 weeks.

International orders are subject to Duties, Customs and Value Added Taxes. These charges MUST be paid upon receipt of your order. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to.

If you have any questions regarding the information above, please email shop@lainarauma.com.

RETURNS & EXCHANGES

Returns & Exchanges

All returns must be pre-approved by Laina Rauma Designs LLC and received within fourteen (14) business days of authorization of the return. Please email the Customer Service Department and speak with the Returns Agent for more information. A Return Authorization is required for all returns. REFUNDS ARE NOT ISSUED. Laina Rauma Designs LLC must receive a returned product before a store credit will be issued. There is a processing fee on returned products. The customer is responsible for shipping costs on returned products unless shipping costs are waived when the Return Authorization is approved. **Please note, each Laina Rauma piece is made to order so each piece is essentially a custom order. A refund will only be issued If you receive a damaged item or we can issue an exchange, please notify customer service immediately of any damages, after 7 days damages will be issue a store credit only. If you are having fit issues or you simply do not like the way the piece looks once received, we cannot accept it for refund, only an exchange or store credit. Please be very sure of your measurements when ordering as refunds will not be processed unless the piece arrives damaged or is absolutely unwearable. Please email shop@lainarauma.com if you have any questions or concerns.  

Items can be returned to the address below:

Laina Rauma - Returns
14515 Alondra Blvd
La Mirada, CA 90638


SHIPPING 

When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification.

All orders are processed and shipped within 1-3 business days. After an order is placed, if your order needs verification of payment, it can delay the processing of your order. This is just an estimate, and does not include weekends or holidays.

You will receive a shipping notification email that will notify you of your tracking number. Please allow 24-48 hours for the tracking to be updated. 

Shipping Rates & Delivery times

Domestic-US

Mail Class

Shipping Time

Rates

First Class

3-7 Business Days

$5 and up

Priority

2-3 Business Days

$8 and up

 

International *shipping time may vary depending on customs

Mail Class

Shipping Time

Rates

First Class International

7-20 Business Days

$12 and up

International Priority

6-10 Business Days

$35 and up

 

Tracking Your Order 

An order number will be provided to you once the order has been placed. A tracking code will be attached to this document and include the items in the order as well as the order number. This document will be provided to you within 24 hours. If you are unable to track your order, please contact shop@lainarauma.com for further assistance. 

Change or Cancel Your Order

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes. Please contact customer care at shop@lainarauma.com.
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